Please note that you will need to pay £6.50 + VAT postage for the replacement item to be sent out to you – we will call you once we receive the returned items to make this payment. Please ensure all your contact details are on the returns form.
We will send you email confirmation when we have processed your exchange.
Notes on Returns:
1. Items must be returned to us within 14 days of delivery date.
2. If you are returning an item because it doesn’t fit or you don’t like it when it arrives then you have to pay the postage back to us.
3. If an item arrives to you and is damaged, or not as described on the website then we will pick up the tab for the postage.
4. Once we have received your return the money will be back in your account within 3-10 working days.
5. Please note that you are responsible for items sent back to us until they are received by ourselves. Please get proof of posting and we recommend returning expensive items by an insured method such as recorded delivery.