Terms & Conditions

SBS SAILING LTD


THE HOBIE CENTRE are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.

Our Contact details:


SBS SAILING LTD

THE HOBIE CENTRE,
THE BEACH,
ROCKLEY PARK,
POOLE,
DORSET,
BH17 7YA


Phone: +44 (0)1202 671661
Email: info@hobiecatcentre.co.uk

VAT no: 717 6131 44
Company registration no:3528922


Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


Shipping Outside of UK Mainland
If you would like to order items to be delivered outside of the UK Mainland please call us on +44 1202 671661 and we will process your order over the phone.


How to Pay
Payments are accepted though paypal via all major credit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We offer three options for Shipping depending on the weight of the items you have ordered, the shop will guide you automatically to the best shipping option for you.
Delivery Schedule Most common spare parts are held in stock and we will endeavour to despatch them within 48 hours of recieving your order. Larger items may have to come from factory stock and can take up to 2 weeks before they can be despatched. Please refer to terms and conditions of back ordered items.


Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 20% VAT is added.


Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Guarantee
We guarantee your satisfaction.

All of our products come with a 30 day no quibble guarantee.


Privacy Policy
SBS SAILING LTD

THE HOBIE CAT CENTRE do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

 

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

 

Remittance Terms
Goods will only be despatched once full payment has been received.
Hobie Kayak online shop can only accept payment through Worldpay Business Gateway*, if you would like to use an alternative payment method, please telephone us on +44 (0)1202 671661.

* Accept all major card payment - Visa, Mastercard, American Express, Diners Club, Discover, JCB, UnionPay, Maestro and Carte Bleue.



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